Healthcare Virtual Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (9 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented and compassionate Virtual Assistant with hands-on experience in healthcare customer service and patient support for four years,

Skills & Experience

Skills

Organizational Skills, Multi-Tasking, Communication, Adaptability, HIPAA Certified, Problem-Solving 2-5 Years

Experience highlights

Client Care Representative

Sunlife Global Solutions · December/2024 – Present

Worked for a year to assist clients with inquiries related to medical and dental insurance products, services, billing, claims, benefits, and account management in accordance with Canadian regulations.
Actively contributed to meeting team KPIs such as first-call resolution, customer satisfaction scores (CSAT), response time and target sales.

Customer Service Representative

Optum Global Solutions · August/2022 – Present

Delivered high-quality customer support for dental and vision policy with US based clients, addressing member inquiries, claims, and benefits with accuracy and empathy.
Coordinates with providers to help patient schedule their appointment.
Facilitated training sessions, monitored call quality, and provided constructive feedback to improve performance and customer satisfaction.
Collaborated with team leaders and quality analysts to ensure alignment with company standards and KPIs.

Receptionist / Social Media Manager / Appointment Scheduler

Luxe Smiles Dental Clinic · January/2022 – Present

Patient Scheduler, assigned to handle patients inquiries & follow-ups via phone call and chat with proper handling.
Social Media Manager, create basic campaign posters about services offered through the use of Canva & Capcut.

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