Customer Support Especialist

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (12 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Hi! My name is Valerie Cuevas I am a dedicated and service-oriented professional with over four years of experience in the customer service industry,

Skills & Experience

Skills

Coaching > Training and Development 1-2 Years

Customer Support 2-5 Years

Experience highlights

Temporary Training Facilitator

IntouchCx · July/2022 – Present

Led onboarding and training sessions for incoming customer service agents.
Facilitated interactive training modules, product knowledge reviews, and soft skills
development.
Provided coaching, tracked trainee performance, and gave feedback to help improve success
rates.

Assist customers with inquiries regarding their utility services, billing, payments, meter readings,
and account status.
Resolve service issues such as outages, disconnections, reconnections, and service interruptions.
Process re

Customer Service Representative

Alorica · November/2021 – Present

Handled inbound customer calls for a major client, addressing billing inquiries, technical
support, and account issues.
Resolved customer concerns while maintaining a calm, professional tone.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In