Back to results
John Michael L.'s profile photo
John Michael L.

Virtual Assistant/IT Service Desk

Verified
$8/hr
Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Motivated and detail-oriented professional with a strong background in technical support, IT service desk operations, and verification processes.

Skills & Experience

Skills

Inshot Video Editing Mobile App 2-5 Years
Design > Graphic Design > Canva 1-2 Years
Software > Azure 1-2 Years
Software > Mobile Development > Android Development 2-5 Years
Adobe Photoshop 5-10 Years
MS Office 5-10 Years
Active Directory Administrator 1-2 Years
Website Management by Wix 6 Months to 1 Year
Service Now 1-2 Years
Cyberlink Power Director 5-10 Years
Computer Software/Hardware Troubleshooting 2-5 Years
ITIL (Information Technology Infrastructure Library) 1-2 Years
Microsoft Endpoint Manager Admin Center 1-2 Years
Nexthink Finder 1-2 Years
Remote Desktop 1-2 Years

Experience highlights

Verifications Specialist
Cisive Philippines · December/2023 – /
●Conduct comprehensive background checks for U.S.-based applicants, ensuring compliance with industryregulations and client requirements.
●Utilize various databases and resources to verify employment history, education credentials, and militaryrecords.
●Manage a high volume of verification requests while maintaining accuracy and confidentiality.
●Collaborate with U.S.-based clients to gather necessary information and provide timely updates on verificationprogress.
Verifications Specialist
Reed Elsevier Philippines (Cisive Account) · February/2023 – Present
●Conduct comprehensive background checks for U.S.-based applicants, ensuring compliance with industryregulations and client requirements.
●Utilize various databases and resources to verify employment history, education credentials, and militaryrecords.
●Manage a high volume of verification requests while maintaining accuracy and confidentiality.
●Collaborate with U.S.-based clients to gather necessary information and provide timely updates on verificationprogress.
Service Desk Associate
Wipro Philippines Inc. · August/2022 – Present
●Provided technical support and assistance to end-users via phone, email, and ticketing system.
●Diagnosed and resolved hardware and software issues for a diverse range of devices and applications.
●Escalated complex technical issues to appropriate support teams for resolution.
●Contributed to the development of knowledge base articles to facilitate self-service troubleshooting for end-users.
Operations Technical Support Rep.
TELUS International Philippines · February/2020 – Present
Provided technical support for VoIP services in Technical Support, Sales, and LNP Back Office.
Assisted customers with VoIP setup, configuration, and troubleshooting.
Supported sales with product info, pricing, and purchase assistance.
Managed LNP porting, ensuring regulatory compliance.
Worked with teams to improve customer support and porting processes.
Operations Customer Service Representative
Alorica Teleservices, Inc. · April/2019 – Present
● Provided exemplary customer service to professional service providers in a healthcare account, including doctors and other medical professionals.
● Educated providers on the benefits available to their patients, ensuring they were well-informed about available services and resources.
● Assisted providers with inquiries regarding insurance coverage, claims processing, and eligibility verification, addressing their concerns with empathy and expertise.
● Built strong relationships with providers.
Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In

Create a free account John Michael L. · Virtual Assistant/IT Service Desk
Create Free Account