Outline
Looking for Full-Time work (8 hours/day) at $8/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Virtual Assistant and SEO Content Quality Specialist with experience in content operations, quality assurance, account support, customer service, sales, publishing, and team training. Most recently worked with a US-based SEO agency in roles focused on content quality, team leadership, and client account support.
Experienced in reviewing and improving SEO content, training and coordinating remote writers, supporting client accounts, documenting workflows, and helping manage content campaigns. Familiar with SEO, AEO, and GEO practices, as well as AI tools such as ChatGPT, Claude, and Gemini for research, content development, prompt engineering, and quality review.
Brings a practical, detail-oriented approach to remote work, with strong communication skills and experience working with international teams and clients.
Skills & Experience
Skills
Experience highlights
1. Reviewed and quality-checked SEO blogs and press releases to ensure they met agency, partner, and client requirements before delivery.
2. Supported the growth of the content team from 2 to 10+ writers, helping increase production capacity by approximately 400%.
3. Screened writer applicants by reviewing writing assessments and taking part in panel interviews.
4. Trained new writers on content standards, workflows, client requirements, and day-to-day production processes.
1. Created and edited captions, promotional content, and digital media for property marketing, based on client requirements and materials provided by property teams in Japan.
2. Supported marketing content for vacation-rental properties across Japan and other Asian markets.
3. Used Microsoft Word, Filmora X, Balabolka, and Adobe Lightroom for content creation, editing, and media preparation.
1. Provided customer service and technical support to telecommunications customers, resolving issues related to calls, SMS, mobile internet, and service features.
2. Assisted customers in choosing suitable rate plans and services through pre-selling and upselling.
3. Managed inbound and outbound sales for iPrimus AU, promoting telephony and fiber internet services to customers transitioning from copper-based connections.
1. Provided customer service and technical support to AT&T Prepaid Mobility subscribers.
2. Handled service and subscription concerns, with a focus on resolving issues during the first interaction.
3. Supported team operations as a Team Lead Assistant and Point of Contact for special assignments related to service quality and performance standards.
1. Provided online support to editors, authors, reviewers, and publishers using manuscript submission and editorial management systems.
2. Handled email-based inquiries and assisted users with journal workflows, system features, and publishing requirements.
3. Trained new team members on journal guidelines, system setup, workflow procedures, and online publishing tools.
4. Assisted users with Outlook email management and various publisher-specific platforms.
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