Skills
Customer Support > Sales Support > Lead Generation>Admin Task>Executive Assistant > b2B > b2C . Cold calling > Prospecting
10+ Years
Experience highlights
Senior Production Manager
Callbox Inc.
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July/2020
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/
Leads and supervises a team of agents to ensure campaign success and quota delivery. Coordinates regularly with clients to report progress, assigns agents to campaigns, and ensures readiness across voice, non-voice, email, LinkedIn, and marketing automation channels. Maintains team discipline, addresses concerns, and relays tool-related feedback to SoftDev. Conducts floor walks, monitors performance, and ensures agents are well-trained before deployment.
Production Leader
Callbox Inc.
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October/2019
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Present
Ensures team leaders and sales coaches meet daily quotas and overall group targets. Monitors lead/appointment output, coordinates with Account Managers to improve campaign results, and handles script and email template revisions. Oversees non-voice production, processes domain/VPN/email credit requests, and works with the training team on refresher courses. Supports the Client Services Manager with other assigned tasks.
Campaign Manager
Callbox Inc.
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February/2018
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Present
Oversees daily agent performance and team operations to ensure quota achievement and campaign success. Coordinates with clients for campaign updates, assigns agents to accounts, and ensures all campaigns are supported with email, LinkedIn, and lead nurturing activities. Maintains discipline, monitors behavior, communicates agent concerns, and provides product knowledge support. Works with SoftDev on tool feedback, conducts regular floor walks, and designs incentive schemes to boost performance.
Strategic Planning and Operations Manager
Callbox Inc.
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February/2017
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Present
Manages the company’s database products from planning to execution, ensuring alignment with business goals. Collaborates with Marketing, Sales, Operations, and Service Delivery teams to drive product development, pricing, and promotion. Oversees strategy to keep products competitive and coordinates cross-functional efforts to meet objectives.
Senior Trainer and Recruitment Coordinator
Callbox Inc.
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December/2016
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Present
Leads management training for future leaders and upskilling programs for agents. Oversees trainer performance to ensure quality delivery. Manages end-to-end recruitment, including sourcing candidates, reviewing resumes, conducting interviews, and handling hiring documentation.
