Customer Service Specialist

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Results-driven professional with experience in customer service, technical support, SaaS application support, healthcare support, and administrative operations. Proven ability to deliver exceptional customer experiences, resolve complex issues, and support business objectives in fast-paced environments. Skilled in troubleshooting, process improvement, data management, and cross-functional collaboration, with hands-on experience using Salesforce, Zendesk, Jira, Microsoft Office, Google Workspace, and other CRM and ticketing platforms. Known for strong communication, attention to detail, adaptability, and a customer-first approach that drives operational efficiency and customer satisfaction.

Skills & Experience

Skills

- Customer Service 10+ Years

SaaS Support 2-5 Years

Healthcare Administration 5-10 Years

Zendesk (Support & Analytics) 2-5 Years

Salesforce (CRM) 5-10 Years

Technical support 5-10 Years

Data Analysis 2-5 Years

Jira Administration 2-5 Years

Procurement 5-10 Years

Billing & Invoicing 5-10 Years

Collections 10+ Years

Experience highlights

Reauthorization Specialist

Bardavon · August/2026 – Present

Medical/Healthcare reauthorization specialist

Technical Support Representative

Lofty · December/2025 – Present

SaaS platform technical support as independent contractor

TSR / CSR (Phone & Email Back-office)

Dexcom Inc. · May/2025 – Present

Medical/Healthcare phone and email customer service back-office support

Claims / Retention Specialist

Affinion Group LLC · April/2019 – Present

Claims processing and customer retention specialist

Records & Correspondence (Billing & Invoice)

Telus International Philippines · January/2017 – Present

Billing and invoice records management with correspondence handling

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