Skills
Customer Support > Phone Support > English Speaking
5-10 Years
Marketing > CRM
5-10 Years
Office and Administration > Google Suite
5-10 Years
Office and Administration > Microsoft 365
2-5 Years
English Communication
5-10 Years
Experience highlights
Back Office Fraud Analyst
Telus International
·
February/2022
–
Present
Conducted detailed reviews of customer accounts to identify and prevent fraudulent activities. Ensured compliance with company policies and security protocols. Used CRM to conduct investigation. Connecting to customers through email which allowed me to learn how to properly compose email responses. This also helped me utilize Gmail and Outlook more effectively. Utilized critical thinking, decision-making, and attention to detail in handling sensitive cases
Technical Support Representative
Sutherland Global Services
·
February/2019
–
Present
Provided technical assistance by diagnosing and resolving technical issues on gadgets and internet service issues. Guided customers through troubleshooting steps and system navigation.
