General Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Customer Support and VirtualAssistant professional with 4+ years of experience supporting
US-based clients across healthcare, eCommerce, roadside assistance, and B2B outreach
campaigns. Skilled in inbox management, customer support, appointment setting, lead follow-up,
and remote communication using tools such as Google Workspace, Gorgias, GoHighLevel, Slack,
Trello, and Aircall. Proven ability to manage customer concerns efficiently, maintain professional
client relationships, and adapt quickly in fast-paced remote environments. Reliable, detail-oriented,
and experienced working across voice, email, and administrative support tasks for distributed
teams.

Skills & Experience

Skills

Customer Support > Active Listening 6 Months to 1 Year

Customer Support > Chat Support 6 Months to 1 Year

Cold-calling > Appointment Setting 2-5 Years

Experience highlights

Roadside Customer Service Representative (Contractual-Freelance)

Agero · January/2026 – Present

Handled inbound roadside assistance requests while accurately documenting customer information and service details within CRM systems.
Coordinated service request processing efficiently to support timely roadside assistance dispatch and customer updates.
Maintained professionalism and empathy during high-pressure customer interactions involving emergency roadside situations.

Customer Support Virtual Assistant (Contractual-Freelance)

North Bound Gear (Canadian-Based E-Commerce Brand) · January/2025 – Present

Rejoined the company to support outbound healthcare and education campaigns focused on appointment setting and lead generation.
Conducted cold outreach and follow-up calls to prospective clients while maintaining strong communication and conversion performance.
Managed CRM updates, lead tracking, and campaign coordination to support daily outreach operations.

Healthcare & Education Outbound Sales Representative (Rehired)

Telesync · June/2025 – Present

Resolved 50+ weekly customer concerns related to shipping, refunds, and product inquiries through email and occasional phone support.
Managed customer support tickets using Gorgias while maintaining timely responses and organized issue tracking.
Handled order-related escalations efficiently, ensuring smooth customer experiences for remote eCommerce operations.

B2B Outreach Specialist (Contractual)

The Launchpad Team · November/2025 – Present

Generated qualified B2B leads through personalized cold email and LinkedIn outreachcampaigns targeting business decision-makers.
Managed outreach workflows using CRM and automation tools, improving response tracking and campaign organization across multiple lead lists.
Created customized outreach messaging that increased engagement and supported consistent lead conversion efforts.

Healthcare & Education Outbound Sales Representative

Telesync · January/2022 – Present

Conducted 80+ outbound calls daily for appointment setting and lead follow-up campaigns
within healthcare and education industries.
Qualified leads, handled objections, and consistently met monthly sales targets for client
campaigns.
Updated CRM records and tracked customer interactions accurately to support organized
lead management workflows.

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