Skills
CRM management
2-5 Years
Appointment scheduling
2-5 Years
- Customer Service
5-10 Years
Chat Support > Social Media Management
2-5 Years
*Administrative Support -
5-10 Years
Executive & Personal Assistance
2-5 Years
Account Management; Customer Support > Sales Support > Lead Generation
2-5 Years
Medical Administrative Support
2-5 Years
Project & Operations Management
2-5 Years
Operation Specialist
2-5 Years
Executive & Client Operations Support
2-5 Years
Customer & Client Communication
5-10 Years
Experience highlights
Customer Service and Lead Generation Specialist, Marketing Support
ChiroMatchmakers | Advantage Health Center
·
July/2025
–
Present
Led multi-channel lead generation (SMS, email, outbound calls) and customer support. Managed appointment scheduling, improved conversion rates, and collaborated on marketing optimization.
Support Specialist
Wingz | Amada Senior Care
·
December/2024
–
Present
Supported sales operations for non-emergency medical and airport transportation across 29 U.S. areas. Achieved 88-98% efficiency in multi-channel support, scheduled executive travel, and reduced escalation time by 25%.
Lead Generation & Sales Specialist
The Boss Gym
·
January/2024
–
Present
Generated qualified leads with 33% conversion rate via email and chat. Enhanced sales operations by 60%, managed CRM with 100% accuracy for 80-100 profiles daily, and implemented automation workflows.
On-Page SEO & Administrative Support
Ad On Group Inc
·
February/2024
–
Present
Streamlined administrative processes reducing response time by 30%. Managed CRM data updates, audited content using Google Analytics, and developed SOPs cutting project delays by 20%.
Customer Service – Sales and Credit Specialist
Kohl's
·
April/2022
–
Present
Trained new hires for E-commerce B2C operations. Achieved 90-100% client satisfaction ratings and collaborated with cross-functional teams to meet sales targets.
