Customer Support | Administrative Support | Technical Support

Verified

$8/hr

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Outline

Looking for Full-Time work (10 hours/day) at $8/hour

High School Diploma

English proficiency Fluent

Professional Summary

Customer Support and Technical Support professional with 5+ years of experience assisting customers, resolving concerns, managing support cases, and providing technical solutions. Experienced in chat and call support, billing and payment concerns, account management, troubleshooting, documentation, and escalations. I have hands-on experience supporting domains, websites, hosting, professional email, DNS, SSL, and related configurations. I am detail-oriented, organized, and comfortable handling multiple concerns while maintaining accurate records and providing clear communication.

Skills & Experience

Skills

1-2 Years

Chat support 2-5 Years

E-Commerce > Amazon > Inventory Management 1-2 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 2-5 Years

Case Management 2-5 Years

Customer service > Sales Representative > Customer Support 2-5 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Experience highlights

Product Support Associate (Chat/Call)

Newfold Digital · January/2024 – Present

Provided customer support via chat and call, handling billing, refunds, and technical issues. Managed DNS, email, SSL configurations and coordinated with technical teams on escalated cases.

Operations Specialist

OfficePartners 360 · February/2023 – Present

Monitored operations, prepared performance reports, managed inventory and supply orders. Resolved operational issues through backend systems and handled supplier inquiries.

Appointment Setter / Technical Support

Channel Information Technology and Leasing Services · January/2021 – Present

Scheduled client appointments, provided technical support for network issues, and assisted customers with logging and reporting technical concerns remotely.

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