Skills
Customer service > Sales Representative > Customer Support
5-10 Years
Customer Service Representative
2-5 Years
Ticketing Systems
2-5 Years
CRM Systems
2-5 Years
Office and Administration > Quality Assurance
1-2 Years
Content Moderation
1-2 Years
Data annotation
1-2 Years
E-Commerce > Amazon > Inventory Management
1-2 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Human Resources > HR Management > Administrative Works > Operations Management
1-2 Years
Experience highlights
Independent Contractor
Peak Support LLC
·
May/2026
–
Present
Managed high-volume support inquiries via phone and ticketing systems for B2B partners. Maintained 98% quality scores in accident management and roadside assistance cases.
Independent Contractor (Content Moderator & Labeler)
Appen AI
·
February/2024
–
Present
Applied community guidelines to identify sensitive content and audit images/videos. Evaluated and categorized digital advertisements by core purpose (Product, Service, Content).
Virtual Appointment Support
IntouchCX Philippines
·
March/2023
–
Present
Streamlined driver-applicant funnel through background checks and vehicle inspections. Verified document compliance with state and federal regulations.
Technical Support Representative
ResultsCX Philippines
·
January/2023
–
Present
Provided end-to-end technical troubleshooting via CRM for hardware and software issues on phone, home internet, and TV cable services.
Operations Supervisor
Trail Bun Food Hub
·
January/2022
–
Present
Oversaw daily business operations including inventory management and customer service recovery.
