Operations Support Role | Customer Service

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a dedicated Customer Service and Operations Specialist with over 2 years of experience supporting globally recognized brands, including SKIMS and Macy’s. I specialize in delivering customer-focused solutions while managing complex operational concerns with accuracy, efficiency, and attention to detail.

As part of the SKIMS Operations team, I work at the intersection of frontline customer support and backend order resolution, handling international order concerns, lost or missing packages, shipment discrepancies, damage reports, and claims management. My role requires strong analytical skills, thorough investigation, and effective cross-functional coordination to ensure customer concerns are resolved efficiently.

I take pride in combining empathetic communication with a problem-solving mindset to turn challenging customer experiences into positive outcomes. I am committed to maintaining high service standards, streamlining resolution processes, and contributing to seamless c

Skills & Experience

Skills

Operations Support & Task Coordination 6 Months to 1 Year

Voice and chat support (inbound/outbound) 6 Months to 1 Year

Customer & Administrative Support 2-5 Years

Chat support 1-2 Years

Subject Matter Expert Less than 6 Months

support Less than 6 Months

Claims Less than 6 Months

Decision making Less than 6 Months

- Customer Service 1-2 Years

Operations Support Less than 6 Months

Problem Resolution 1-2 Years

Customer Issue Resolution 1-2 Years

Marketing > Order Management 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 1-2 Years

Operations Coordination Less than 6 Months

Experience highlights

Operations Specialist at SKIMS

AwesomeCX · March/2026 – Present

Handled inquiries regarding orders, deliveries, returns, and product information while providing empathetic customer service and timely resolutions.

Operations Support

SKIMS AwesomeCX · September/2025 – Present

Managed end-to-end resolution of international order issues including lost packages, damaged items, and cross-border shipping claims. Connected frontline support and backend operations through multiple channels.

Customer Service Representative

AwesomeCX · September/2025 – Present

Managed end-to-end resolution of international order issues, including lost/missing packages, damaged items, incorrect items, and cross-border shipping claims.

Subject Matter Expert at Macy's

Concentix · June/2024 – Present

Provided expert support to US customers with orders, returns, and account inquiries across phone and chat channels. Started as Customer Service Representative.

Subject Matter Expert at Macy's

Concentrix · June/2024 – Present

Assisted US customers with orders, returns, and account inquiries across phone and chat channels as Customer Service Representative.

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