Administrative Staff

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Senior Fraud and Risk Analyst - SME with 4 years of experience in fraud detection, risk assessment, transaction monitoring, escalation management, root-cause analysis, and implementing preventive controls. Proficient in data analysis, case investigation, reporting, administrative tasks, documentation, and cross-functional coordination. Possesses strong interpersonal and communication skills with proven ability to build positive relationships, work effectively with people from diverse backgrounds, and handle challenging situations professionally. Demonstrates a strong willingness to explore other fields of work, with the ability to quickly adapt, learn new processes, and perform effectively in new environments.

Skills & Experience

Skills

Data Entry 2-5 Years

Attention to detail 5-10 Years

Quality Assurance 5-10 Years

Administrative Support 2-5 Years

Training & Development 5-10 Years

Experience highlights

Senior Fraud and Risk Analyst | Subject Matter Expert (SME)

ALFA Business Outsourcing Philippines Inc.-TasksEveryday · June/2021 – Present

-Expertise in identifying and mitigating fraudulent activities.
-Proficiency in analyzing large datasets to spot anomalies and patterns.
-Strong focus on accuracy and precision in reviewing transactions.
-Skill in evaluating and assessing risks to prevent fraud.
-Experience in monitoring and analyzing trends to predict potential fraud risks.
-Played a critical role in providing accurate information on reviewing transactions.
-I became a Trainer and ensured that all newly hired agents completed

Customer Service Representative

Amazon Operations Philippines Incorporated- Cebu, Philippines · July/2018 – Present

-Became more detail-oriented with a genuine desire to find solutions to customer problems.
-Played a critical role in delivering timely, accurate and professional service to Amazon Customers.
-Developed my critical and flexible problem solving skills through solving various customer concerns.
-Trained to handle customers in either through phone, instant messaging or email.
-Was able to experience assisting newly endorsed agents to production.
-Was trained how to handle a team.

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