Skills
Property Manager
2-5 Years
Website / Landing Page Design
2-5 Years
Customer Support ( EMAIL / VOICE)
2-5 Years
Social media (Instagram, Facebook, and LinkedIn) Outreach, Lead Generation, Data Entry
2-5 Years
Operations & Administrative Management
2-5 Years
Experience highlights
Social Media Manager & Operations Manager
Relocation Match US
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August/2024
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Present
Improved daily operational efficiency by streamlining team workflows, scheduling, and task coordination.
Increased brand visibility and audience engagement through consistent social media content planning and management.
Supported business growth by generating and qualifying high-quality leads through multiple communication channels.
Enhanced client experience by coordinating appointments, property viewings, and relocation support with accuracy and timeliness.
Maintained organized documentation
Senior Graphic Designer & Executive Assistant
Kennedy Studios AU
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October/2022
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Present
Designed branding and marketing materials including social media graphics, posters, digital ads, presentations, and promotional assets.
Created visually engaging content aligned with brand identity, marketing goals, and target audience across digital platforms such as Instagram, Facebook, and websites.
Collaborated with clients and internal teams to translate ideas into clear, effective visual concepts and marketing materials.
Provided executive assistance by supporting administrative tasks.
Customer Service Representative
Jetblue Airways
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September/2021
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Present
Assisted JetBlue customers with flight reservations, itinerary changes, cancellations, and general travel inquiries.
Provided exceptional customer service through phone support while maintaining high customer satisfaction.
Resolved customer concerns related to baggage, check-in, flight schedules, travel credits, and special requests.
Processed refunds, rebookings, and ticket modifications in accordance with airline policies.
Maintained accurate customer records and ensured compliance.
Technical Support Supervisor
T-Mobile
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January/2017
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Present
Supervised a team of technical support representatives handling T-Mobile customer concerns.
Coached, mentored, and monitored team performance to achieve key performance indicators (KPIs) and service level agreements (SLAs).
Conducted performance evaluations, one-on-one coaching sessions, and regular team huddles.
Assisted with escalated technical issues involving mobile devices, network connectivity, account troubleshooting, and billing concerns.
Analyzed performance metrics.