Skills
Customer Support
2-5 Years
Technical support
1-2 Years
Office Tools
2-5 Years
Administrative and back office
1-2 Years
Payroll Processing
1-2 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Experience highlights
Customer Service & Car Insurance Sales Representative
SUTHERLAND (Everquote)
·
October/2020
–
Present
Managed high-volume B2C account offering car insurance solutions. Filtered and qualified leads for insurance providers. Delivered exceptional customer service while maintaining consistent sales and upselling metrics.
Customer Service & Order Placing Specialist
iQOR
·
May/2018
–
Present
Assisted customers with product choices and order placements for e-commerce items. Utilized soft sales techniques to upsell complementary products. Resolved order discrepancies and delivery tracking issues efficiently.
Customer Service & Technical Support Specialist
TELEPERFORMANCE (Comcast)
·
May/2017
–
Present
Handled inbound calls for complex internet and TV service issues. Guided users through troubleshooting to resolve technical complaints. Addressed billing queries and pitched upgraded subscriptions and products.
Customer Service Crew
McDONALD'S
·
September/2015
–
Present
Managed front-counter and drive-thru cash operations. Provided fast-paced customer service and consistently met daily upselling and cross-selling goals.
Accounting Assistant
CUBE PIXELS DESIGN STUDIO
·
October/2013
–
Present
Accurately encoded daily business expenses and monitored monthly company income. Managed administrative documentation and processed employee payrolls.
