Skills
Active Listening, Computer literate, Flexible and Multi-tasking
2-5 Years
Experience highlights
Costumer Service Representative
Sutherland Global Services
·
September/2021
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Present
As a call center representative, I would be the first point of contact for incoming callers. I am skilled at actively listening to customer questions or concerns and identifying the best solution. For example, if a caller needed to refill a prescription but did not know how to do it on the website, I would first help the caller complete the refill over the phone. Then, I would provide instructions on navigating the website and prescription portal so that the caller could complete the task online
Outbound Costumer Service Representative
Six Eleven
·
January/1990
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Present
We are responsible for making outbound calls to existing customers to provide proactive customer support, inform them about new products or services, or collect feedback.
