Skills
Customer Support ( EMAIL / VOICE)
6 Months to 1 Year
Customer Service Representative
2-5 Years
1-2 Years
Communication
2-5 Years
Multitasking
2-5 Years
Appointment scheduling
1-2 Years
- Customer Service
2-5 Years
Customer Support > Phone Support
2-5 Years
issue resolution
2-5 Years
• Time Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Patient Care Coordination
6 Months to 1 Year
Experience highlights
Patient Care Coordinator
Oclinicals
·
January/2025
–
/
Scheduled and managed patient appointments including rescheduling and cancellations. Handled patient inquiries via phone, email, and chat. Verified and updated patient information while maintaining confidentiality.
Customer Service
Carelon Global Services
·
January/2024
–
Present
Processed patient insurance payments accurately and efficiently. Explained benefits and coverage details to patients. Resolved billing issues and handled patient complaints professionally.
Customer Service
Alorica Teleservices Inc.
·
January/2022
–
Present
Investigated and resolved fraudulent account activities. Processed payments and handled billing concerns. Assisted customers with account issues and transaction inquiries.
