General Virtual Assistant | Quality Assurance (QA) Specialist | Customer Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Reliable and detail-oriented Virtual Assistant with experience in customer support, data entry, administrative tasks, research, and quality assurance. I’ve worked with Shopify, TikTok Shop, Freshdesk, Google Sheets, Slack, Discord, Canva, and Amazon WorkSpaces, handling customer inquiries, updating records, managing trackers, processing data, and keeping day-to-day operations organized.

I also have experience researching procurement biddings, updating bid issuers, assigning tiers, maintaining team trackers, and performing data encoding and analysis. I’m comfortable following SOPs, learning new tools quickly, and working independently with minimal supervision.

Whether you need someone to handle customer support, data entry, research, CRM updates, administrative tasks, or general VA work, I bring accuracy, adaptability, and a strong eye for detail. My goal is simple: make your workload lighter and your operations smoother.

Skills & Experience

Skills

~Data Entry 5-10 Years

Office and Administration > Quality Assurance Less than 6 Months

Data Validation 2-5 Years

Freshdesk Less than 6 Months

Microsoft ( Word, Excel, etc.) 5-10 Years

Database maintenance 2-5 Years

Customer service > Sales Representative > Customer Support 1-2 Years

Internet Research 2-5 Years

Tiktok Shop Management Less than 6 Months

Shopify / eCommerce Support Less than 6 Months

*Administrative Support - 2-5 Years

Google Spreadsheet 2-5 Years

Cost Estimate > Microsoft Excel 2-5 Years

Experience highlights

QA Specialist

Project-Based Quality Assurance · March/2026 – Present

Conducted quality assurance and data validation for procurement records. Performed web research to identify active procurement opportunities, managed issuer profiles, evaluated activity and assigned tiers, verified website legitimacy.

Customer Support

LockedShop · December/2024 – Present

Responded to customer inquiries via email and chat. Assisted with order modifications, processed refunds and returns, collaborated with internal teams to resolve technical and shipping concerns.

General Virtual Assistant

FindMyVA.au · August/2022 – Present

Main Duties:
- Performed accurate data entry and maintained organized digital records
- Conducted internet research and data analysis to support business operations
- Updated, organized, and optimized spreadsheets for efficient data management
- Internet research
- Prepared monthly invoices and maintained billing records
- Collaborated directly with the client to complete administrative and research tasks

Data Encoder

COMPREHENSIVE CREDIT SERVICES INC. · June/2019 – Present

Main Duties:
- Encoded verified data/information gathered
- Ensured the timeliness and completeness of reports
- Safeguarded hardcopies of background investigation reports
- Monitored and kept track of daily productivity
- Input remarks of the status/progress of background investigation reports
- Performed additional administrative and clerical support duties as assigned

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