Skills
Calendar /Scheduling
6 Months to 1 Year
Customer Service Representative
2-5 Years
Data Encoding, data entry
1-2 Years
Specialized in social media strategy, content marketing, audience engagement, analytics, influencer partnerships, and digital branding.
6 Months to 1 Year
Experience highlights
Content Moderator
Alorica
·
February/2023
–
Present
Reviewed and moderated 10,000+ user-generated content (UGC) cases including text, images, and videos while ensuring compliance with community guidelines and platform policies.
Customer Service Representative
Amazon Operations Services Philippines Inc.
·
October/2022
–
Present
Resolved 30+ daily customer inquiries related to orders, products, billing, and account concerns. Delivered exceptional customer service to 100+ customers per shift while maintaining quality assurance standards.
Customer Experienced Agent
Teleperformance
·
February/2022
–
Present
Provided real-time assistance via email support channels for mobile services and billing concerns using Gorgias tool. Delivered fast, accurate, and customer-focused solutions in a high-volume environment. Ensured compliance with service standards and communication guidelines.
