Skills
Quality Analyst
5-10 Years
Sales representative
5-10 Years
Administrative Assistance
2-5 Years
Collections Specialists
2-5 Years
Sales Team Manager
2-5 Years
Trainer & Quality Analyst
2-5 Years
10+ Years
Database Management
5-10 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Virtual Administrative Support
5-10 Years
COMPLIANCE MANAGEMENT
5-10 Years
• Executive & Administrative Support
5-10 Years
Customer Experience Management
10+ Years
Quality Assurance & Auditing
10+ Years
Experience highlights
Senior Quality Evaluator
Concentrix Philippines (Avalon)
·
May/2022
–
Present
Audited customer interactions against client SLAs; analyzed call trends and delivered targeted coaching to raise overall agent quality scores.
Training Lead / Compliance Manager
MicroSourcing (YouCompare Australia)
·
June/2021
–
Present
Directed agent onboarding and skill training programs while enforcing strict compliance with Australian regulatory frameworks.
Admin Officer
FDP Merchandising
·
February/2021
–
Present
Managed administrative operations, document processing, database tracking, inventory records, and daily client communications.
Virtual Administrative Assistant
Upraise Constructions
·
January/2019
–
Present
Supported operational documentation, entry tracking systems, executive schedule management, and key administrative workflows.
Subject Matter Expert
24/7 Philippines (Optus Australia)
·
January/2017
–
Present
Provided real-time floor support, nesting coaching, and knowledge escalation handling to continuously improve team performance.
