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Isiah Elijah M.

Executive Virtual Assistant

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a reliable and detail-oriented professional with 2+ years of customer service and call center experience, along with experience in customer support, administrative coordination, and team supervision. I also completed Executive Virtual Assistant training through Magic.

I have strong communication, problem-solving, organization, and customer service skills. I’m comfortable handling calls and messages, coordinating schedules, managing administrative tasks, working with spreadsheets and Google Workspace, and learning new tools and systems quickly.

My experience as a café supervisor also taught me how to manage priorities, coordinate teams, and stay calm and productive in fast-paced environments.

I’m a fast learner, self-motivated, and take ownership of my work. I’m looking for a long-term remote opportunity where I can contribute my skills, continue learning, and grow with a company.

Skills & Experience

Skills

Multitasking 5-10 Years
- Customer Service 5-10 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant 6 Months to 1 Year
Remote Support 2-5 Years
Business Operations 2-5 Years
SOP Development 1-2 Years
Adobe Creative Suite 5-10 Years
CRM > Salesforce 1-2 Years
Marketing Strategy 2-5 Years
Staff Management 1-2 Years

Experience highlights

Supervisor
Cafe Maestro · June/2025 – Present

Multitasked between beverage preparation, cashiering, bussing,
and general operational support.

Demonstrated adaptability and reliability by stepping in as a
support staff during peak operations.

Managed and directed SOPs for better productivity of everyone

Owner / Part-time Barista
Yellow House · January/2024 – Present
Developed and implemented SOPs for staff, store operations, logistics, and administrative management. Lead marketing strategy, promotional materials creation, pricing, and brand presence. Maintain operational standards and systems.
Customer Service Specialist
Concentrix Corporation · January/2023 – Present
Handled customer inquiries via phone and chat support using Salesforce. Resolved complaints with timely, accurate solutions. Met performance targets of up to 150 calls per day.
Virtual Assistant
Freelance Virtual Assistant · January/2023 – Present

Provided remote administrative support including calendar
management, meeting scheduling, and client communication.

Coordinated client feedback, handled customer inquiries, and
supported day-to-day business operations.

Assisted with social media marketing by designing posts and
engaging with customers online.

Multimedia Artist
Freelance · January/2018 – Present
Designed mock-ups and animations, identified and resolved visual/technical issues. Collaborated with marketing teams, designers, and clients. Utilized Adobe Creative Suite to meet deadlines and specifications.
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