General Virtual Assistant | Knowledgeable Healthcare Enthusiast | Insurance Verifications Specialist

Verified

$10/hr

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Outline

Looking for Freelance work (16 hours/day) at $10/hour

Associate Degree

English proficiency Conversational

Professional Summary

I am proficient in using various tools, platforms, and applications; I am dedicated to delivering excellent service; and I easily follow instructions.

Skills & Experience

Skills

Customer Support 5-10 Years

Customer Support > Chat Support 5-10 Years

Office and Administration > Administrative Support 5-10 Years

General VA 5-10 Years

Calendar Management 5-10 Years

Office and Administration > Documentation 5-10 Years

Organizational Skills 5-10 Years

Handling Confidential Information 5-10 Years

Experience highlights

INSURANCE VERIFICATIONS SPECIALIST

Coury & Buehler Physical Therapy · November/2023 – /

- Verifying patient insurance coverage, confirming
benefits and eligibility for physical therapy services, and
checking co-pays, deductibles, and authorization
requirements through contact with the insurance
companies.
- Accurately entering and updating patient insurance
information, maintaining detailed records of
verifications and authorizations, and documenting
communication with insurance companies and patients.
- Ensuring HIPAA compliance, maintaining patient, and confidentiality.

TRAVEL RESERVATIONS AGENT

SOPHI Outsourcing · November/2021 – Present

- Conduct outbound calls to hotels to confirm guest
reservations, room types, and prepaid reservations on
file.
- Work closely with hotels to ensure accurate and timely
updates to reservation information.
- Communicate effectively with guests to provide
updates on reservation details and ensure smooth
check-ins.
- Manage guest disputes with third-party travel partners,
including pursuing refunds and resolving any
outstanding issues.

WORKFORCE REAL-TIME SPECIALIST

TeleTech PH · April/2020 – Present

- Monitor agents' schedules to ensure that they log in
on time, and take breaks and lunches according to
their schedules.
- Updating CRM systems to reflect agent work hours
and break times.
- Generate hourly and daily reports for clients,
supervisors, and managers to provide visibility into
team productivity and identify areas of
improvement.
- Communicate effectively with agents to ensure that
they understand their schedules and any changes
made to them.

CUSTOMER SERVICE REPRESENTATIVE

TeleTech PH · August/2018 – Present

- I received and processed calls from healthcare
providers to verify patient eligibility and benefits for
dental and vision healthcare insurance.
- Communicate effectively with healthcare providers
to provide accurate and timely updates to patient
information in CRM systems.
- Maintain a high level of knowledge regarding
healthcare insurance policies and regulations.
- Follow up with healthcare providers as needed to
ensure that patient information is accurate and up
to date.

CUSTOMER SERVICE REPRESENTATIVE

Visaya Knowledge Process Outsourcing · August/2017 – Present

- Conduct outbound calls to hospitals and clinics to
retrieve patient medical records.
- Work closely with healthcare providers to ensure
timely access to patient medical records and follow
up as needed to ensure records are received in a
timely manner.
- Upload medical records to CRM systems and update
patient information as needed.

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