Skills
Time Management & Efficiency
1-2 Years
Adaptability & Multitasking
1-2 Years
Attention to detail
6 Months to 1 Year
Experience highlights
Customer Care Representative
Quantrics
·
March/2024
–
Present
Customer Care Representative with experience supporting Bell Canada customers by providing assistance with billing, account management, and technical troubleshooting. Skilled in resolving inquiries, handling service concerns, and ensuring a seamless customer experience. Dedicated to delivering excellent service and maintaining customer satisfaction.
Content Moderator
TaskUs
·
August/2024
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/
Experienced Content Moderator responsible for reviewing and enforcing community guidelines across Facebook, Instagram, WhatsApp, and Threads. Skilled in identifying and removing inappropriate content, handling policy violations, and ensuring a safe online environment. Adept at analyzing user reports, making quick decisions, and maintaining platform integrity while upholding company policies.
Chat support specialist
iQor
·
June/2023
–
Present
Experienced Chat Support Specialist with a background in e-commerce, providing fast and efficient assistance to customers on Walmart’s platform. Skilled in handling customer inquiries like billing, processing refunds, returns, replacements, troubleshooting.
Retention Specialist
VXI
·
November/2022
–
Present
Retention Specialist with experience supporting AT&T customers by resolving concerns, troubleshooting service issues, and offering solutions to enhance customer satisfaction. Skilled in handling objections, reducing churn, and upselling services while ensuring a seamless and positive experience.
