CUSTOMER SERVICE SPECIALIST | HEALTHCARE SPECIALIST | CASE RESOLUTION MANAGER | VIRTUAL ASSISTANT

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Senior Customer Service Specialist with 10 years of experience in phone (inbound and outbound calls), email, and chat.

Skills & Experience

Skills

CRM tools, Calendar and inbox management, File and document management, Photo Editing, Project management tools, HIPAA compliance, EHR/EMR systems 5-10 Years

Microsoft Office, Google Workspace, Google Suite, Slack, Zoom, Skype, Microsoft Teams, File sharing and cloud storage, 5-10 Years

VoIP and softphone systems, Helpdesk tools, Scheduling tools, Remote desktop tools, Survey tools, Strong communication (written & verbal) 5-10 Years

Time management, Problem-solving, Customer service, Email and chat support, Phone handling (inbound/outbound), Attention to detail, Multitasking 5-10 Years

Self-motivation, Team collaboration, Tech-savvy, Organization and planning, Data entry, Adaptability 5-10 Years

Experience highlights

Senior Customer Service Specialist

Intogreat Solutions · August/2024 – Present

Aug 2024 – Feb 2025 (Phone, chat, Email)
Intogreat Solutions | Blacklane

Handled guest and chauffeur concerns via phone,
email, and chat. Provided booking support, price
quotations, and effective issue resolution. Acted as a
mediator to ensure smooth communication and
high customer satisfaction.

Healthcare Customer Service Specialist

Emapta · March/2023 – Present

March 2023 - June 2024 (Phone, chat, Email)
Emapta - Valmar Surgical | Remote Work
Healthcare Customer Service Specialist

Handled patient inquiries on DME, mobility aids, and
medical supplies via phone, email, and chat. Assisted
with insurance, verification, and billing. Ensured
timely delivery and communicated with hospitals for
prescription follow-ups.

Senior Customer Service Specialist

Concentrix · November/2020 – Present

November 2020 - February 2023
Concentrix - Uber Ride | Email
Senior Customer Service Specialist

Assisted new Uber drivers via email with onboarding,
document verification, and account setup. Resolved
inquiries on app issues, payments, and policies.
Provided guidance on safety, compliance, and
platform navigation to ensure a smooth driver
experience.

Case Resolution Manager

TDCX · February/2019 – Present

February 2019 – March 2020 (Phone, chat, Email)
TDCX - Airbnb
Case Resolution Manager
Senior Customer Service Specialist

Provided support to Airbnb guests and hosts via
phone, email, and chat. Handled booking inquiries,
cancellations, refunds, and disputes. Guided hosts on
listings and best practices. Resolved escalated
concerns and offered technical assistance, ensuring a
smooth and compliant user experience.

Outbound Sales Agent/ Customer Service Specialist

Sykes · September/2011 – Present

September 2011 – February 2017 | Phone
Sykes Petro-Canada/Virgin Mobile/Austar/Foxtel
Customer Service/Technical Support
Inbound/Outbound Sales Suppor

Outbound Sales Agent – Petro Canada - Promoted
products, generated leads, and closed sales through
outbound calls,. Customer Service Specialist – Virgin Mobile/Austar - Handled customer inquiries, provided support, and resolved issues related to mobile services via phone, email,
and chat.

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