Skills
Project Management
2-5 Years
Technical Proficiency
5-10 Years
Cybersecurity
2-5 Years
Adaptability and Continuous Learning
2-5 Years
Communication and Collaboration
2-5 Years
Network and Systems Administration
2-5 Years
Technical Support and Troubleshooting
5-10 Years
Strategic IT Planning
2-5 Years
Experience highlights
IT Manager
Best Western Plus The Ivywall Resort-Panglao
·
January/2023
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/
Manage and maintain the organization's IT infrastructure, ensuring the seamless operation of networks, servers, and systems. Provide technical support to end-users, troubleshoot issues, and implement cybersecurity measures to safeguard data. Additionally, you lead IT projects, oversee vendor relationships, and ensure that all technology solutions align with the organization's goals. Update technological advancements, ensure the IT environment is secure
IT Head
J&T International Logistics
·
March/2022
–
Present
Oversee the entire IT function within the organization. Includes managing the IT team, developing and implementing strategic IT initiatives, and ensuring that all technology systems and infrastructure align with the organization's goals. Lead projects, manage budgets, and oversee vendor relationships to ensure the efficient delivery of IT services. Ensuring the security and reliability of IT systems, guiding the team in troubleshooting and resolving complex issues.
IT Technician / Customer Support
GreenTech IT Solutions
·
August/2019
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Present
Provide technical assistance to users by troubleshooting and resolving hardware, software, and network issues. Installing, maintaining, and upgrading computer systems and peripherals, ensuring they function smoothly. Timely support to end-users, addressing their technical concerns and providing guidance on IT-related matters. Configuring systems, and monitoring network performance. Deliver excellent customer service and ensure all technical issues are resolved efficiently to minimize downtime.
System Administrator
STI College-Bohol
·
September/2018
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Present
Manage and maintain IT systems, and ensure their optimal performance and security. Install, configure, and update servers, networks, and software, monitor system performance, and troubleshoot issues that arise. Manage user accounts, permissions, and access controls, and ensure backups and disaster recovery plans are in place. Implement and enforce security protocols to protect against unauthorized access and data breaches. Ensuring the reliability, efficiency, and security of IT infrastructure.
Customer Service Associate
Concentrix Philippines
·
November/2017
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Present
Assist customers by addressing their inquiries, resolving issues, and providing information about products or services. Handle customer interactions through various channels, such as phone, email, or chat, ensuring a positive and efficient customer experience. Processing orders, managing returns, and handling complaints with professionalism and empathy. Maintaining accurate records of customer interactions and following up to ensure customer satisfaction.
