Technical Support

Verified

$4/hr

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Outline

Looking for Full-Time work (40 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am an IT Support Specialist with over 7 years of experience resolving technical issues in cloud, desktop, and remote environments.

Skills & Experience

Skills

Virtualization 1-2 Years

Hardware & Software Support 2-5 Years

Remote Troubleshooting & Tools 2-5 Years

Basic SSH Scripting 1-2 Years

Backup and Recovery Strategies 2-5 Years

Experience highlights

Chat Support

Battlelog Co. Remote · November/2020 – Present

+ Handled 50+ tickets per day via Zendesk, resolving user concerns and maintaininga 95% satisfaction score.
+ Provided technical assistance for in-game issues, payment problems, and platformbugs.
+ Collaborated with the development team to escalate and document recurringissues.

Application and Cloud Support

Accenture Inc. · July/2018 – Present

+ Diagnosed and resolved hardware, software, and network issues in an enterprise environment.

+ Maintained and upgraded desktop systems and peripherals to ensure optimal performance.

+ Supported cloud-based tools and collaborated with internal teams on migration projects.

Remote Desktop Support

PeoplePlusTech · November/2015 – Present

+ Assisted users remotely using tools like TeamViewer and LogMeIn.
+ Installed, configured, and updated Windows, Linux, and macOS systems with latestpatches and security updates.
+ Developed internal documentation for troubleshooting and setup procedures.

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