Skills
Quality Analyst
5-10 Years
Technical writing
10+ Years
Proposal & Bid Management
5-10 Years
Team Leader
5-10 Years
Experience highlights
Bid Manager
Teleperformance (TP)
·
July/2024
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/
•Lead creation of client proposal responses, ensuring compliance with brand and client requirements.
•Analyzed complex RFPs to ensure strict compliance while collaborating with delivery teams to optimize consultant staffing and resource allocation.
•Refine value propositions and serve as technical writer, proofreader, and editor for submissions.
Business Consultant
ADP (Philippines), Inc.
·
June/2021
–
Present
•Developed RFPs and business proposals using Responsive (RFPIO), aligning with client needs.
•Coordinated with Bid and Sales Managers to meet strict deadlines and ensure smooth submission pipelines.
•Maintained and updated internal proposal answer libraries for faster response times.
Team Leader
ADP (Philippines), Inc.
·
October/2019
–
Present
•Supervised daily operations and guided associates to meet service-level metrics.
•Led projects enhancing client experience, associate retention, and process innovation.
Client Experience Coach
ADP (Philippines), Inc.
·
November/2013
–
Present
•Monitored client interactions and system activity to ensure consistent, high-quality service delivery.
•Coached associates on communication and call effectiveness, improving client satisfaction scores.
•Led training sessions and conducted
Senior Analyst
ADP (Philippines), Inc.
·
January/2012
–
Present
•Responded promptly to client inquiries across multiple channels, conducting thorough investigations and analysis to resolve complex issues efficiently.
•Delivered precise payroll and HR compliance guidance (tax filing, benefits administration), mitigating financial risks and protecting clients from penalties.