Customer Service Associate

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Skills & Experience

Skills

Marketing > CRM 1-2 Years

Technical Support, Cold Calling, Lead Qualifier, Telemarketing, Appointmnet Setting 1-2 Years

Customer Service Representative Phone/Chat/Email Tier 1 10+ Years

Experience highlights

Inside Sales Representative

Sunbright Energy Services · September/2023 – Present

Answered customers' questions regarding products, prices, and availability.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Used CRM software to maintain detailed contact logs and account records.

Customer Service Lead

Optum, UnitedHealth Group · August/2014 – Present

Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Resolved customer service issues using company processes and policies and provided updates to customers.
Reviewed associate performance to identify training needs.
rained, oversaw, and mentored new team members to strengthen performance and job expertise.
Reduced average call handling time through efficient problem diagnosis and resolution techniques.

Customer Service Representative

Convergys Philippines Service Corp · November/2011 – Present

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.

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