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Crysteen Jen M.

Virtual Assistant | Customer Support

Verified
$8/hr
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Outline

Looking for Part-Time work (6 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A highly organized and detail-oriented B.S. Psychology graduate from the Polytechnic University of the
Philippines. She is able to manage executive administrative tasks including calendar scheduling, email organization, and client communications. Also demonstrates strong leadership and operational capabilities by spearheading onboarding processes for new team members, facilitating training through documentation, instructional videos, and platform assistance. Her experience with handling kids with special needs has equipped her as well with patience and understanding. Skills that are required for a team player.

Skills & Experience

Skills

Administration > Administrative Support 6 Months to 1 Year
Executive & Admin Support 6 Months to 1 Year
Customer & User Support Less than 6 Months

Experience highlights

Customer Support (Independent Contractor)
AI Acquisition · March/2026 – Present
Managed high-volume customer inquiries via live chat and email ticketing systems, ensuring timely, accurate, and professional resolutions.
Diagnosed technical and account-related issues, providing step-by-step troubleshooting to optimize first-contact resolution rates.
Documented recurring technical bugs and escalated complex issues to team leads.
Maintained an empathetic, solution-oriented tone to improve customer satisfaction (CSAT) and minimize churn
Customer Success Coordinator (Independent Contractor)
LeadAIO · January/2026 – Present
Guided new clients through the onboarding process, along with the CSM, ensuring seamless setup and fast time-to-value.
Help managed ongoing client relationships through regular check-ins to monitor account health and satisfaction.
Created instructional materials, video walkthroughs, and documentation to educate new CSMs on product and SOPs.
Collaborated with dellivery team to resolve client escalations and mitigate churn risks.
Tracked client engagement and milestones in CRM system.
Office Manager (Independent Contractor)
LeadAIO · September/2025 – Present
Managed calendar scheduling, inbox organization, and daily client communications to streamline executive operations.
Led onboarding for new team members by preparing documentation, delivering training materials, and conducting shadowing sessions.
Authored operational guidelines, SOPs, and detailed meeting minutes to standardize department processes.
Drafted and organized client agreements and proposals to ensure accurate and timely execution.
Office Administrator (Independent Contractor)
LeadAIO · June/2025 – Present
Managed calendar scheduling, inbox organization, and daily client communications to streamline executive operations.
Led onboarding for new team members by preparing documentation, delivering training materials, and conducting shadowing sessions.
Authored operational guidelines, SOPs, and detailed meeting minutes to standardize department processes.
Drafted and organized client agreements and proposals to ensure accurate and timely execution.
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