Skills
Office and Administration > Stakeholder Management
5-10 Years
5-10 Years
Team Leadership
2-5 Years
Process improvement
5-10 Years
Data Analysis
5-10 Years
Risk Management
5-10 Years
Coaching & Mentoring
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Client Onboarding
5-10 Years
COMPLIANCE MANAGEMENT
5-10 Years
Salesforce (CRM)
2-5 Years
Experience highlights
Customer Support Team Manager - FXall
London Stock Exchange Group
·
July/2025
–
Present
Led team of 8 supporting global FX trading operations. Managed performance, mentoring, and continuous feedback. Primary escalation point for complex trade and platform issues. Implemented Level 1 Case Handover Process improving efficiency and cross-team collaboration.
FX Support Specialist - FXall
London Stock Exchange Group
·
July/2023
–
Present
Resolved complex trade execution and platform issues for institutional clients. Delivered client onboarding and training on FXall platform. Partnered with Product, Technology, and Operations teams. Identified and escalated P/L and operational risks.
Trading Support Executive - FXall
London Stock Exchange Group
·
July/2021
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Present
Provided first-line support for trade execution and FXall platform inquiries. Investigated and resolved operational and technical issues. Assisted clients with platform functionality and trading workflows. Escalated risks per compliance procedures.
Senior Operations Analyst - Reconciliations
Citco International Support Services Limited
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February/2018
–
Present
Performed daily trade, cash, and position reconciliations across financial instruments. Managed broker statement onboarding and mapping. Processed corporate actions and investigated reconciliation breaks. Partnered with brokers and counterparties on trade exceptions.
Compliance Analyst / Shareholder Analyst
Link Market Services (EMEA) Limited
·
May/2016
–
Present
Processed and analyzed shareholder registers for data accuracy. Coordinated with clients on regulatory compliance. Supported client onboarding through data analysis and system integration. Produced shareholder intelligence reports and audited data.
