Skills
Customer service
2-5 Years
Experience highlights
Support Ambassador
TDCX
·
April/2023
–
Present
I provided high-quality support for hosts and guests, managing 20+ cases daily via phone, email, and chat. I assisted with booking inquiries, cancellations, and refunds, while also helping hosts optimize listings and pricing strategies. I resolved complex issues like disputes and booking errors, mediating between guests and hosts to ensure timely resolutions and policy compliance.
(I worked here unti January 2025 but there’s no option for 2025.)
Customer Care Representative
Foundever
·
August/2022
–
Present
Provided frontline support for a wide range of patient inquiries, efficiently handling 30+ calls daily while maintaining a 95% customer satisfaction rate. Assisted patients with insurance enrollment and guided them through healthcare plans, ensuring they fully understood their benefits and coverage. Focused on delivering clear, compassionate, and accurate assistance, helping patients navigate complex policies with ease.
