Skills
Technical support
5-10 Years
Active Listening
5-10 Years
Customer Service Representative
1-2 Years
Problem solving ,customer service, time management, attentive to detail
5-10 Years
CRM & Case Management Systems (e.g., Salesforce)
5-10 Years
Microsoft 365
2-5 Years
Email Managemant
1-2 Years
Data Entry and CRM management
2-5 Years
Google Workspace
1-2 Years
Marketing > Telemarketing > Outbound Sales
Less than 6 Months
Calendar Management
Less than 6 Months
document review
Less than 6 Months
Customer Relationship Building
5-10 Years
Experience highlights
Technical Support Representative
Full Potential Solutions Ltd
·
October/2025
–
Present
Handled high-volume customer interactions via phone and chat. Identified eligible customers and pitched internet upgrades, WiFi products, and security services. Maintained accurate interaction records and handled complaints professionally.
Document Reviewer
Conectys Philippines
·
July/2025
–
Present
Reviewed and verified customer documents against policies. Identified discrepancies and communicated findings to team leads while maintaining confidentiality and managing multiple cases.
Customer Service Representative
Conectys Philippines
·
April/2025
–
Present
Assisted customers with purchases, balances, redemptions, and disputes for gift card services. Provided solutions to complaints and coordinated with internal teams on complex cases.
Technical Support Representative
Concentrix Services Corporation
·
April/2020
–
Present
Provided technical support to NETGEAR customers via phone. Pitched Extended Hardware and Support Warranty options. Documented interactions in Salesforce and managed escalations with other teams.
Customer Service Representative
Concentrix Services Corporation
·
December/2019
–
Present
Resolved customer complaints with empathy and professionalism. Built positive customer relationships while handling difficult situations and providing appropriate resolutions.
