Service Delivery Manager

Verified

$15/hr

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Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A strategic IT Service Delivery Leader with 19+ years of experience driving operational excellence, leading cross-functional teams, and managing complex technology engagements across banking, fintech, telecommunications, logistics, and enterprise IT environments. Proven expertise in service delivery management, client relationship development, resource optimization, service transitions, and performance governance, with a strong track record of aligning technology execution with business objectives.

Experienced in leading large-scale delivery initiatives, strengthening stakeholder partnerships, optimizing workforce capabilities, and implementing automation and AI-driven solutions to improve productivity and delivery effectiveness. Established governance frameworks that enhanced leadership visibility, strengthened accountability, and contributed to reductions in issue-resolution time of up to 25%.
Combining strategic leadership with a strong technical foundation in quality assurance

Skills & Experience

Skills

Office and Administration > Stakeholder Management 5-10 Years

Team Leadership 5-10 Years

People Management & Leadership 10+ Years

Software testing 10+ Years

Delivery 5-10 Years

Performance Management 5-10 Years

Service Delivery Manager/Vendor Management 2-5 Years

GitHub Less than 6 Months

Capacity Planning 2-5 Years

Automation Testing 5-10 Years

Strategy 5-10 Years

AI Implementation 2-5 Years

Experience highlights

Associate Director (QE Strategist)

Myridius · February/2026 – Present

Strategic leadership for QA teams supporting U.S. Bank. Implemented AI solutions including GitHub Copilot Agents. Improved project visibility and reduced issue-resolution time by 15%.

Regional QA Director – Manila

Testronic Quality Assurance Philippines Inc. · September/2025 – Present

Led Regional QA Team overseeing performance and mentoring. Collaborated with clients on bug tracking and resolution. Reduced issue resolution by 25% through governance implementation.

Associate Director for Service Delivery

Ascendion · January/2023 – Present

Led service transition for digital bank with 9M customers and automation testing initiatives. Managed development and testing teams. Established KPIs and metrics for continuous excellence.

Service Delivery Manager

Ascendion · September/2021 – Present

Managed fintech and banking projects. Oversaw service delivery operations and team coordination for multiple client engagements.

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