Virtual Assistant | Real Estate Administrator | Customer Service Representative | Technical Support

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Conversational

Professional Summary

Hello, my name is Keenan Carlo Molina, and I am an experienced administrative support professional with a strong background in office administration, customer service, and technical support. I have over 17 years of professional experience, including administrative assistance, customer care, technical troubleshooting, quality assurance, and team support.
In my most recent role as an Administrative Assistant, I handled domain-related requests, MLS management, documentation, workflow coordination, and communication with agents, brokers, and multiple listing services. I am also experienced in using various tools and platforms, including Salesforce, BoldTrail, Google Workspace, Microsoft Office, and other administrative systems.
Throughout my career, I have developed strong organizational, communication, problem-solving, and multitasking skills. My previous BPO experience helped me build expertise in handling customer concerns

Skills & Experience

Skills

Data Entry 2-5 Years

Computer Skills and etc 10+ Years

Customer/Technical Support Representative 10+ Years

Administrative Assistant/Office Assistant 2-5 Years

E-Commerce 6 Months to 1 Year

Email Management 2-5 Years

Customer care representative 6 Months to 1 Year

Microsoft Office Suite 2-5 Years

Problem Solving & Escalation Management 10+ Years

Salesforce (CRM) 2-5 Years

KVCore 2-5 Years

Google Workspace 2-5 Years

Experience highlights

IDX Administrator / General Virtual Assistant

Inside Real Estate · July/2022 – Present

Managed domain-related requests (subdomains, vanity domains, domain changes, and WordPress token request) for Agents and Brokers, ensuring accurate configuration and timely completion.

Customer Care Representative

Concentrix - BedBath&Beyond · May/2021 – Present

Answered on average 40 - 50 customer calls/chats per day and provided first call resolution to client inquiries on an E-Commerce website by using active listening skills and thorough knowledge of company products/services.

Technical Support Representative

Teletech - CenturyLink/Qwest · May/2008 – Present

Answered customer calls from residential and small business customers regarding troubleshooting of products and services from one of the largest ISP in the USA. Schedules Technician visits to residential and business customers. Subject Matter Expert. Escalations Support. Quality Assurance Call Analyst

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