PHRN, Medical Virtual Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Registered Nurse (PHRN) with practical experience spanning specialized ophthalmic clinical care, healthcare customer service, and e-commerce back-office operations. Proven track record in patient intake, EHR documentation (Compulink), Medicare insurance verification, and email workflow management using tools like Zendesk, Salesforce, and SAP. A fast learner and detail-oriented professional equipped with a quiet home office and stable internet setup, ready to deliver efficient administrative and virtual support to healthcare providers.

Skills & Experience

Skills

Nurse 1-2 Years

Data Entry 6 Months to 1 Year

Healthcare 6 Months to 1 Year

Microsoft 1-2 Years

Organisation Skills 1-2 Years

Tech Savvy 6 Months to 1 Year

Customer Service Representative 6 Months to 1 Year

Insurance > Medical Insurance Less than 6 Months

Experience highlights

Operations Representative I

Teleperformance · September/2024 – Present

Medicare Navigation & Insurance Verification: Handled high-volume inbound and outbound calls dedicated to verifying insurance eligibility, benefits, and coverage parameters specifically for Medicare patients.

Healthcare Communication: Communicated complex healthcare policy, insurance terms, and medical verification details clearly and professionally with providers, stakeholders, and patients.

Assistant Specialist, Operating Room Nurse

Asian Eye Institute · November/2024 – Present

Ophthalmic Surgical Assistance: Scrubbed for eye surgeries and maintained sterile environments.

Patient Intake & Care: Conducted assessments, educated patients post-op, and executed care plans with doctors.

Records & Systems: Updated patient charts in Compulink EHR and managed supply inventory using SAP.

Medication & Logistics: Administered medications, audited crash carts, and coordinated pre-op logistics with pharmacy and supply teams.

Back Office Support

Foundever · February/2020 – Present

Remote Operations & Support: Independently managed high-volume email workflows and administrative
queues for a major global platform, maintaining top-tier metrics for quality and response time.

Digital Systems Proficiency: Utilized CRM platforms, ticketing software, and collaborative cloud tools to
log data, resolve customer inquiries, and coordinate back-end logistics.

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