Skills
Office and Administration > Administrative Support
2-5 Years
Technical support
2-5 Years
Client Care Specialist
5-10 Years
Operations Management
2-5 Years
Ticket management (e.g., Zendesk, Intercom, etc.)
5-10 Years
Experience highlights
Product Support Expert - Tier 1 & Tier 2
Intuit - Turbotax
·
January/2024
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Present
Handled escalated cases and complex product issues, serving as a resource for both customers and Tier 1 agents. Delivered advanced technical support and contributed to team efficiency and customer satisfaction by resolving issues requiring deeper product knowledge.
Executive Assistant & Project Manager
Full Bars Media, Inc
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October/2023
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Present
I am the linchpin of our operations, ensuring smooth coordination between our executive team and project stakeholders. From managing schedules and coordinating meetings to overseeing project timelines and ensuring deliverables are met, I thrive in the dynamic environment of real estate marketing. My attention to detail and proactive approach enable me to anticipate needs and mitigate potential challenges, allowing our team to stay focused and productive.
Renter Happiness Agent
GetAround Inc
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December/2020
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Present
Part-time role. I provided inbound support to a diverse range of customers, including both car owners and renters. I handled various aspects of car rental logistics, addressing inquiries related to vehicle access, troubleshooting vehicle problems, assisting with accident inquiries, and resolving location-related issues. My goal was to ensure that each customer received prompt and effective assistance, helping them navigate any challenges they encountered during their car rental experience
Customer Happiness Agent & Admin Support
Who Gives A Crap, Inc.
·
September/2020
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Present
I've delivered extensive customer support via email and chat, adeptly handling a wide array of inquiries spanning website navigation, technical concerns, order processing, tracking, and subscription management. My focus on customer satisfaction extends to facilitating clear communication and swift issue resolution among customers, warehouses, couriers, and external partners, all aimed at fostering positive experiences. Additionally, my proficiency in credit card dispute resolution and chargeback
Insurance Sales Associate
WNS Global Services Inc.
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April/2019
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Present
I conducted inbound consultations with customers, guiding them through discussions about their insurance policies and exploring opportunities to enhance their coverage with additional services. I took the time to understand their unique needs and preferences, offering personalized recommendations tailored to their specific circumstances. By providing comprehensive information and clear explanations, I aimed to empower customers to make informed decisions that best protected their interests.
