E-Commerce Customer Service

Verified

$3/hr

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Outline

Looking for Full-Time work (8 hours/day) at $3/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a highly adaptable Virtual Assistant with expertise in customer service, e-commerce, and social media management. I excel at clear communication,

Skills & Experience

Skills

Design > Graphic Design > Canva 1-2 Years

Office and Administration > Google Workspace 2-5 Years

Office and Administration > Travel Planning > Sabre 2-5 Years

Customer Support > Ecommerce > Shopify 1-2 Years

Shipstation 1-2 Years

Experience highlights

Ecommerce Specialist

Talent Pop · January/2023 – Present

- Handle order processing, inventory updates, and customer inquiries.
- Provide exceptional customer service via email, chat, and social media.
- Coordinate with clients to ensure brand consistency and satisfaction.
- Address complaints, process refunds, and ensure smooth customer experiences.

Air Specialist

Viking Cruises · October/2022 – Present

- Assist customers with flight bookings, changes, and cancellations.
- Provide timely and accurate information about flight schedules and policies.
- Resolve customer inquiries and issues through calls, chats, and emails.
- Collaborate with the team to ensure seamless travel arrangements.
- Upsell travel enhancements and upgrades to enhance the customer experience.
- Handle flight disruptions and rebookings, ensuring customer satisfaction.
- Maintain accurate records of customer inte

Sales Associate

AmeriMark Direct · June/2021 – Present

- Process customer orders via calls, chats, and emails, ensuring accuracy.
- Provide product recommendations and upsell additional items to meet customer needs.
- Assist customers with product inquiries, pricing, and order status.
- Maintain a thorough knowledge of product catalogs and promotions.
- Resolve customer issues related to orders, returns, and shipping.
- Manage customer accounts and ensure timely follow-up on pending orders.
- Track inventory levels and assist in maintain

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