Skills
Customer Support > Customer Relationship Management
2-5 Years
Customer Support > Phone Support > English Speaking
2-5 Years
Office and Administration > Administrative Support
2-5 Years
Chat/Email Support
10+ Years
Seasoned BPO Professional
10+ Years
Office and Administration > Account Management
10+ Years
Lean Six Sigma Yellow Belt
2-5 Years
Experience highlights
Service Operations Head
Atos
·
July/2024
–
Present
Oversaw the entire Philippine center’s IT service operations spanning all positions in operations and back-office with roles as Service Owners, Tower Service Managers, Knowledge Management, Incident and Problem Management, IAM, Asset Management, Major Incident Management, ITSM, and ISO 20K Compliance.
Service Owner
Atos
·
October/2022
–
Present
Owns entire IT service delivery services of Service Desk and Access and Identity Provisioning for WTW
Delivery Unit Head
Atos Syntel
·
June/2018
–
Present
Director of IT Infrastructure, Desktop Virtualization, Remote Desktop, and Service Desk services delivery.
Technical Operations Manager
Infosys BPM
·
February/2016
–
Present
Managed IT helpdesk services for a US Cable Network, including voice, chat, and email support.
• Functioned as client services manager and SPOC for all IT-related incidents,
including executive-level escalations.
• Facilitated efficiency improvement and knowledge management projects,
managing budget and staffing.
• Drove continuous development of direct reports and was responsible for process
management and innovation.
Operations Manager
Atos
·
January/2009
–
Present
I manage L1 IT Helpdesk Operations of multiple US and EU companies
