General VA | Admin VA | Customer Service Rep / Team Lead | Technical Support | Backoffice Support

Verified

$7/hr

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Outline

Looking for Full-Time work (12 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

Skills & Experience

Skills

Costumer Service Representative / Costumer Care Representative 2-5 Years

Leadership and Management Skills, Planning and Organizing, critical thinking and problem solving, Teamwork & collaboration, Oral & written communication, Professionalism & work ethics, negotiation skills, Result Oriented 6 Months to 1 Year

Customer Support > Technical Support, Data Entry, Chat Support, Finance / Expense Reporting 2-5 Years

Experience highlights

Operations Supervisor

DME Serve Phil. Inc. · March/2024 – Present

-Created my team’s weekly schedule and 24-hour coverage
shift
-Analyzed, interpreted and presented KPIs to agents in order to close call-handling opportunities
-Created Business Review decks
-Assisted team members with complex customer inquiries and
escalations, ensuring timely and effective resolution
-Aligned process updates to close knowledge gap
-Analyzed team performance data to identify trends,
challenges, and opportunities for process improvement.

CSR

DME Serve Phil. Inc. · July/2022 – Present

- CSR for Healthcare Account (Voice)
- Document Scanning & Data Entry (Backoffice)

User Support Desk / Technical Support

SAP Concur · May/2020 – Present

-Technical Support / CSR for SAP
- Expense / Financial Report specialist

Operations Supervisor

Teleperformance · April/2019 – Present

- Operations Supervisor for Healthcare Account (voice)

Customer Service Representative

Teleperformance · January/2019 – Present

-CSR and Subject Matter Expert for Healthcare account (voice)

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