Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Basic

Professional Summary

Client-focused and results-driven Customer Support & Operations Specialist with over 20 years of solid experience in multinational BPO and enterprise corporate settings. Proven track record in high-volume back-office processing, logistics and dispatch coordination, billing management, and strict Service Level Agreement (SLA) adherence. Highly skilled in de-escalation, enterprise CRM platforms, and client request fulfillment.

Skills & Experience

Skills

Customer Support 10+ Years

Email Management & Follow-Ups 5-10 Years

Experience highlights

Senior Process Associate / Operations Specialist

HCL Technologies Philippines / Concentrix · June/2021 – Present

• Managed end-to-end back-office data operations, record tracking, and dispatch/delivery schedule follow-ups under strict enterprise SLAs.
• Executed precise workflow data tracking and client request fulfillment to ensure 100% data integrity and workflow efficiency.
• Oversee high-level account transitions, client email inquiries, and complex operational escalation management.

Customer Service Advisor Il

Concentrix CVG Philippines · March/2018 – Present

• Tracked end-to-end order fulfillment, managed account updates, and resolved time-sensitive delivery and order issues for Walmart.
• Handled high-priority financial accounts, billing inquiries, and rate plan reconciliations for American Express with high accuracy.

Banker / Customer Service Representative

Teleperformance · August/2008 – Present

Managed up to 60 inbound client calls daily, achieving top-tier First Contact Resolution (FCR) and resolving complex billing inquiries.

Encoder / Evaluator

Southern Luzon State University (SLSU) · June/2006 – Present

Digitized academic records, student permanent files, and official transcripts with zero-error standards.

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