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bernardo V.

Customer Support | Virtual Assistant | Researcher | Order Management | Admin Support| e-Commerce

Verified
$9/hr

Outline

Looking for Full-Time work (8 hours/day) at $9/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm a Virtual Assistant and Customer Support Specialist with 15+ years of experience helping businesses deliver exceptional customer experiences and streamline day-to-day operations.

My expertise includes customer service, technical support, email support, live chat support, phone support, help desk management, data entry, CRM management, and eCommerce operations. I'm proficient with Zendesk, Freshdesk, Shopify, Magento, ShipStation, SKUVault, Google Workspace (Google Docs, Sheets, Calendar, Gmail), and Microsoft Office (Excel & Word).

I excel at managing customer inquiries, processing orders, maintaining accurate records, resolving issues efficiently, and optimizing workflows. I'm known for being detail-oriented, highly organized, a fast learner, and someone who can work independently with minimal supervision.

Let's work together to provide outstanding customer experiences while improving your operational efficiency.

Skills & Experience

Skills

eCommerce 5-10 Years
Virtual Administrative Assistant 5-10 Years
Customer Service Representative 10+ Years
Vendor & Supplier Management 2-5 Years

Experience highlights

Virtual Administrative Assistant
ROK Hardware · August/2018 – Present
Order Fulfillment Virtual Assistant
Kong Computers · October/2017 – Present
Customer and Vendor Support Specialist
OSI Tech Corp · January/2016 – Present
Email Support Specialist
Tshirt Now · January/2016 – Present
Customer Service and Support
Optimizer HQ · December/2012 – Present
Contact Details Are Private

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