Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Dedicated professional with over 9 years of experience in customer service, including nearly 3 years as a Team Leader. Proficient in both administrative and technical tasks, passionate about fostering connections and collaboration, with a demonstrated track record of strong organizational skills, attention to detail, and a commitment to continuous development.

Skills & Experience

Skills

Customer Support > Chat Support 6 Months to 1 Year

Customer Support > Healthcare 2-5 Years

Office and Administration > Email Management 6 Months to 1 Year

Office and Administration > Travel Planning 5-10 Years

Audio Editing Less than 6 Months

Office and Administration > Google Suite 2-5 Years

Experience highlights

Executive Assistant to the CEO

Freelance · April/2024 – Present

+ Scheduling and coordinating meetings, appointments, and events.
+ Preparing agendas, taking minutes, and ensuring follow-up on action items.
+ Managing and prioritizing tasks to ensure efficient workflow and productivity.
+ Organizing Document (Document management)
+ Personalized support for daily needs
+ Appointment Scheduling, Calendar and Email Management
+ Overseeing Expenses and Invoicing

Team Leader

SOPHI OUTSOURCING · September/2021 – Present

+ Delegated tasks by strategically assigning cases to agents based on their expertise on handling email, call, or escalation scenarios.
+ Managed attendance, payroll disputes, performance, and staffing.
+ Skilled in implementing 1:1 and team coaching methodologies such as the GROW model and 5 Whys
+ Provided timely project status updates and proactive communication to clients, fostering transparency and

Tier 2 Travel Reservation Specialist

SOPHI OUTSOURCING · September/2017 – Present

+ Resolved escalated issues ensuring swift and effective solutions are met.
+ Engaged in strategic decision-making processes,
evaluating options to drive business success and achieve objectives.

Customer Service Associate | Subject Matter Expert

TELETECH · May/2015 – Present

+ Provided specialized knowledge and guidance offering valuable insights and solutions to complex solutions.
+ Managed healthcare insurance processes, optimizing coverage plans and providing expert advice to clients.

Customer Service Representative

QUALFON · June/2014 – Present

+ Handled customer inquiries, complaints, and technical issues related to telecommunications services focusing customer satisfaction and prompt resolution.
+ Assisted customers with account management, billing inquiries, service activation, and troubleshooting, ensuring a positive customer experience.

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