Operations Analyst

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented operations and client support professional with nearly 10 years of experience delivering results in fully digital, tool-driven work environments — including remote and hybrid roles supporting global clients across the US, Australia, and APAC. Proven track record of managing high volumes of casework independently, using CRM and project management platforms (Salesforce, ServiceNow, Asana, Jira) to stay organized, accountable, and responsive without direct supervision. Experienced in async and cross-timezone collaboration, having worked with regional and international teams at Uber Philippines COE to optimize workflows, train new hires, and resolve complex cases efficiently. Currently handling end-to-end visa application review and compliance assessment for Australian immigration cases — a role demanding precision, confidentiality, and strong self-driven time management.

Skills & Experience

Skills

Software > Data Engineering > SQL Less than 6 Months

2-5 Years

Google Suite 5-10 Years

Process improvement 2-5 Years

Lean Six Sigma Less than 6 Months

Data Analysis 1-2 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 5-10 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Cross-Functional Collaboration 5-10 Years

Human Resources > HR Management > Administrative Works > Operations Management 5-10 Years

Experience highlights

Service Team Analyst II

Uber Philippines · April/2021 – Present

Improved regional projects and delegated to teams for efficiency. Utilized CRM tools for service optimization. Developed training materials and mentored new analysts to enhance team performance.

Community Operations Specialist I

Uber Philippines · November/2018 – Present

Provided back-end support for UberEATS APAC region. Collaborated with cross-functional teams on driver-growth and marketing campaigns for UberEATS market optimization.

Customer Support

Foundever (Sykes Philippines) · February/2017 – Present

Provided customer support for Google customers on digital products and devices via phone, chat, and email channels.

Customer Service Representative

Teleperformance · July/2015 – Present

Provided phone and email support for Telstra Mobile small business customers. Handled billing and collections support for AT&T residential customers.

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