Outline
Looking for Full-Time work (8 hours/day) at $4/hour
Associate Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
inquiries or concerns about the status of the flower delivery via chat, email and SMS • Conduct
thorough investigations into the cause of the escalation, whether it’s a product issue, a system
error, or a miscommunication. • Ensuring that issues or concern are handled with care, keeping
the customer informed throughout the process and offering appropriate compensation or
solutions where necessary (e.g., d
calls to insurance companies. • Verified coverage details, including deductibles, co-pays, and
limitations, ensuring accurate benefit information. • Uploaded completed benefit breakdown
forms into the dental practice’s software for seamless patient record management. •
Collaborated with dental office staff to ensure timely and accurate insurance verification for
patient appointments.
customer subscriptions and provided detailed information on plan options.
• Assisted providers, billers, and doctors with patient eligibility,
benefits, claims inquiries, claims denials.
• Provided accurate and timely information dental and vision
services.
• Ensured compliance with HIPAA regulations while handling
sensitive patient data.
• Resolved billing and claim-related issues efficiently to
improve provider satisfaction.
• Maintained detailed records of customer interactions and
escalated complex cases as ne
preferences and trends. • Led customer satisfaction surveys to help companies improve their
products and services based on feedback.
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