General Virtual Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

High School Diploma

English proficiency Conversational

Professional Summary

Dynamic and results-driven General Virtual Assistant with a proven track record of success across multiple industries. With over 15 years of comprehen

Skills & Experience

Skills

Coaching > Training and Development 5-10 Years

Customer Support > Chat Support 6 Months to 1 Year

Team Leadership 5-10 Years

Office & Administration > Customer Service 5-10 Years

Recruitment Associate 2-5 Years

Cold-calling > Appointment Setting 6 Months to 1 Year

Lead Generation Specialist 6 Months to 1 Year

Experience highlights

Operations Manager

Vitawerks Inc · September/2022 – Present

● Responsible to supervise a small group of employees to ensure quality service is met.
● Conducts final interviews with the new hires to ensure that their skill sets are aligned with what is needed for the growth of the company.
● Assists with training the new and old employees to make sure that everyone is aware of the current updates and changes within the company.
● Assures that the finalized schedule of each employee is sufficient to manage the workload needed per day.
● Manage quality as

Operations Supervisor

Teleperformance Philippines · February/2020 – Present

• Assist in the formulation of targets for individuals and teams.
• Answer questions from staff and provide guidance and feedback.
• Anticipate escalation and take over calls when needed.
• Devise ways to optimize procedures and keep staff motivated.
• Measure performance with key metrics such as call abandonment, calls waiting
etc.
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems.
• Prepare monthly/annual results and p

Advanced Technical Support

Teleperformance Philippines · January/2018 – Present

Customer Assistance:
Provide technical support for AT&T mobile services, troubleshooting customer issues with phones, plans, and features.

Problem Resolution:
Diagnose and resolve technical problems related to mobile devices, network connectivity, and AT&T services.

Billing Inquiries:
Assist customers with billing-related questions, billing discrepancies, and payment concerns.

Service Activation:
Guide customers through the activation process for new AT&T mobile devices and services.

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