Skills
Customer Support > Chat Support
2-5 Years
Office and Administration > Microsoft 365
2-5 Years
IT Support
2-5 Years
1-2 Years
Account Executive > Microsoft 365
2-5 Years
Computer troubleshooting
2-5 Years
Active Directory
2-5 Years
Microsoft Azure
2-5 Years
System Administration
2-5 Years
JIRA
1-2 Years
Microsoft Intune
2-5 Years
Microsoft Teams
2-5 Years
Experience highlights
Engineer II - IT User Support
Integrated Flow System Inc
·
January/2026
–
/
Respond to user inquiries via phone, email, or ticketing systems. Set up, configure, and test new computers, monitors, and peripherals. Assist with connectivity issues.
IT Support Specialist
Drake Services Inc
·
April/2025
–
Present
Managed user onboarding via Active Directory and Azure AD. Administered Microsoft 365 licenses and access controls. Enrolled and secured devices using Intune. Applied security policies and provided end-user technical support.
IT Support Technician
Integrated Flow System Inc
·
May/2019
–
Present
Configured and tested new computers and peripherals. Provided user support for connectivity and network issues including Wi-Fi and LAN connections.
