Skills
Account Reconciliation
5-10 Years
- Customer Service
5-10 Years
Customer Service > Payment Processing
5-10 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Accounting > Accounts Payable > Accounts Receivable
5-10 Years
Compliance
10+ Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
Training & Development
2-5 Years
~Data Entry
2-5 Years
CRM Systems
5-10 Years
Dispute Resolution
5-10 Years
Billing & Invoicing
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Chat Support Data Entry Facebook Management Communication Fast Learner
Less than 6 Months
Billing & Collections Management
5-10 Years
Experience highlights
Virtual Assistant — Accounts Receivable Representative
Emapta
·
November/2025
–
/
Manage accounts receivable collections for US enterprise. Handle delinquent accounts via phone, email, follow-ups. Maintain CRM records, create invoices, reconcile accounts, apply payments, meet recovery targets, ensure compliance.
Virtual Assistant — Technical Support Representative
The Digital Era
·
May/2025
–
Present
Answer customer inquiries on masterclass platform. Maintain FAQ pages, host Facebook live streams, review disputes, process refunds, confirm revenue via sales funnel, manage SKOOL programs.
Order to Cash Collections Support Analyst
Accenture Inc
·
October/2020
–
Present
Managed 24 concurrent delinquent loan portfolios. Handle inbound/outbound communications, create invoices, design collection strategies, resolve billing disputes, negotiate payment plans, ensure compliance.
Data Entry Specialist
Nowcom Global Services LLC
·
August/2020
–
Present
Enter and update information in databases and spreadsheets. Review data for errors, research missing information, maintain organized files, handle sensitive data, generate reports.
Advisor 1 Customer Service
Concentrix Daksh
·
November/2019
–
Present
Respond to Apple customer inquiries via phone. Troubleshoot product issues, assist account management, process refunds, maintain interaction records, improve support operations.
