Skills
Microsoft Office Suite
5-10 Years
HIPAA Compliance
2-5 Years
CRM Systems
5-10 Years
Customer service > Sales Representative > Customer Support
5-10 Years
• Time Management
5-10 Years
Office and Administration > Quality Assurance
1-2 Years
Team Leadership
Less than 6 Months
Experience highlights
PAP Documentation Specialist | Team Trainer | Point of Contact (POC) | Team Lead
iPloy OPC
·
September/2021
–
Present
Led healthcare documentation operations for U.S. providers, managing patient intake, PAR processing, EHR maintenance, and compliance with HIPAA and DME requirements. Developed QA initiatives improving accuracy and reducing turnaround times by 20%.
Support Advisor (Shopify)
IntouchCX
·
December/2020
–
Present
Delivered customer support to Shopify merchants across multiple channels. Resolved technical issues using Shopify platform expertise and contributed to internal knowledge base documentation.
Account Specialist (SiriusXM)
ResultsCX
·
March/2018
–
Present
Specialized in customer retention strategies, achieving 15% increase in loyalty and reducing cancellations. Managed escalated inquiries and maintained precise CRM records for compliance.
Telesales Executive
Live2Sell Group of Companies
·
October/2017
–
Present
Generated qualified sales leads through outbound prospecting. Built customer relationships, identified needs, and maintained CRM records while consistently surpassing sales targets.
