Skills
Customer Service Representative
2-5 Years
Team Leadership
1-2 Years
Appointment scheduling
2-5 Years
Medical Records Management
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
- Customer Service
5-10 Years
Customer Support > Phone Support
5-10 Years
Problem Resolution
5-10 Years
Patient Care
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
*Administrative Support -
5-10 Years
Experience highlights
Virtual Customer Support Representative
Amazon PH
·
January/2024
–
/
Provided exceptional customer service via phone and email. Demonstrated strong product knowledge to assist customers with troubleshooting, billing, and technical inquiries. Achieved and exceeded customer satisfaction targets.
Team Leader/Supervisor
VXI Global Holdings PH
·
December/2022
–
Present
Motivated team to achieve production goals. Provided guidance to team members to reach their potential. Ensured all metrics aligned with client policy and standards.
Account Associate/Customer Support Representative
VXI Global Holdings PH
·
January/2020
–
Present
Managed high-volume customer interactions via phone and email. Addressed inquiries and resolved issues professionally. Demonstrated product knowledge and exceeded customer satisfaction targets.
Secretary
Dakila Drive Ultrasound Maternity Clinic
·
January/2014
–
Present
Managed front desk operations including appointment scheduling and patient check-in. Maintained patient records with accuracy and confidentiality. Assisted healthcare professionals with patient care.
