Skills
Human Resources > Recruiting > Talent Acquisition
Less than 6 Months
Marketing > Telemarketing > Outbound Sales
Less than 6 Months
Chat support
5-10 Years
Conflict Resolution
5-10 Years
Active Listening
10+ Years
Appointment scheduling
1-2 Years
Written Communication
10+ Years
E-Commerce > Amazon > Product Research
2-5 Years
~Data Entry
5-10 Years
- Customer Service
10+ Years
Customer Support > Phone Support
10+ Years
Verbal Communication
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
• Technical Troubleshooting
5-10 Years
Experience highlights
Victra Helpdesk Analyst
Mind Dragon Philippines OPC – Victra, Go Wireless Contact Center
·
November/2025
–
/
Provided real-time phone support to Verizon store consultants on sales processes and device transactions. Coordinated escalations to IT and support departments for issue resolution.
Outbound Sales
Mind Dragon Philippines OPC – Victra, Go Wireless Contact Center
·
September/2025
–
Present
Conducted outbound calls to Verizon customers to promote current offers. Engaged customers through persuasive communication and scheduled in-store appointments.
Appointment Setter
Mind Dragon Philippines OPC – Victra, Go Wireless Contact Center
·
April/2024
–
Present
Handled inbound calls for Verizon store support, gathering account details and promoting products. Scheduled appointments and coordinated with cross-functional teams for issue resolution.
Talent Acquisition Specialist
ProbeCX
·
August/2023
–
Present
Managed candidate database and application tracking. Enhanced recruitment efficiency through data-driven insights and streamlined talent acquisition workflows.
Customer Service Representative
TaskUs
·
October/2016
–
Present
Resolved complex customer issues using appropriate resources. Documented troubleshooting steps and communicated technical information to non-technical individuals professionally.
